Privacy policy

Privacy Policy

Last updated: 15 September 2026

At Snapshop, we respect your privacy and are committed to protecting the personal information you provide when using our website.

This Privacy Policy explains what information we may collect, how we use it, and the choices available to you.

1. Information We Collect

When you use our website or place an order, we may collect information that you provide to us, such as:

Your name
Billing and delivery address
Email address
Telephone number
Order and purchase information
Information you provide when contacting us

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, and information about how you use our website.

2. How We Use Your Information

We may use the information we collect to:

Process and fulfil orders
Provide customer support
Communicate with you about your orders
Respond to enquiries and requests
Maintain and improve our website and services
Detect and help prevent fraudulent or unauthorized activity
Meet our legal and regulatory obligations

We will only use your personal information where we have a lawful basis to do so.

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

Where applicable, payment providers may collect and process payment information in accordance with their own privacy policies and terms. Snapshop does not need to store your complete payment card details when these are handled directly by a payment provider.

4. Cookies

Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website usage, and improve the customer experience.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

5. Sharing Your Information

We may share relevant personal information with trusted service providers where necessary to operate our business and provide services to you.

For example, information may be shared where necessary for order fulfilment, payment processing, website operation, fraud prevention, customer support, or legal compliance.

We do not sell your personal information to third parties.

6. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, maintaining business records, and meeting applicable legal or accounting requirements.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

8. Your Privacy Rights

Depending on the circumstances and applicable UK data protection law, you may have rights relating to your personal information, including the right to:

Request access to personal information we hold about you
Ask us to correct inaccurate or incomplete information
Request deletion of your personal information where legally applicable
Request restriction of certain processing
Object to certain uses of your personal information
Request transfer of certain personal information where applicable
Withdraw consent where processing is based on consent

You may also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children. We encourage parents or guardians to supervise children's use of online services.