Refund policy

Return and Refund Policy

At Snapshop, we want our customers to have a straightforward shopping experience. If you are not completely satisfied with your purchase, you may be able to return the item in accordance with the terms below.

This Return and Refund Policy applies to purchases made by customers in the United Kingdom.

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item should be:

Unused and in its original condition
Returned with its original packaging where reasonably possible
Complete with any accessories, instructions, or other items supplied with the product

Certain products may not be eligible for return where an applicable legal exception applies.

2. How to Request a Return

Before sending an item back, please contact Snapshop using the details below:

Email: clickpick010@gmail.com
Phone: +44 1924 440660

Please provide your order details and explain the reason for your return. We will provide the appropriate return instructions.

Please do not send an item back without contacting us first.

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible.

Please provide your order details and, where appropriate, photographs showing the issue. We will review the matter and advise you of the next steps.

Your statutory rights remain unaffected.

4. Refunds

Once your returned item has been received and assessed, we will process any applicable refund.

Where a refund is approved, it will generally be made using the original payment method.

The time taken for the refund to appear in your account may depend on your payment provider.

5. Return Costs

If you are returning an item because you have changed your mind, return costs may apply unless otherwise stated or required by law.

If an item is faulty, damaged, or incorrect, please contact us before returning it so that we can advise you about the appropriate arrangements.

6. Your Consumer Rights

Nothing in this policy affects your legal rights under applicable UK consumer protection law. Where goods are faulty, not as described, or otherwise do not meet the requirements of applicable consumer law, you may have additional rights and remedies.